Delete your account

You can ask us to delete your MEND account and the personal details we hold for it. This is the same account whether you signed up in the MEND app or on mymend.com.

How to ask

Fill in the form below. Use the email address you sign in with, and write Delete my account in the message. If the form does not work for you, write to support@mymend.com from that email address instead.

What happens next

• We reply to your email address to check the request came from you.
• Once you confirm, we delete your account within 30 days and email you when it is done.
• If an order of yours has not been delivered yet, we complete it first and tell you.

What is deleted

Your name, email address, phone number and saved addresses. You will no longer be able to sign in, and your order history in the app and on the website goes with the account.

What we keep

Records of past sales (what was sold, when and for how much) stay without your name or contact details, because the law requires us to keep them for tax and accounting.

Deleting the MEND app from your phone does not delete your account. Your wishlist and recently viewed items are kept only on your phone; deleting the app removes them.