Shipping policy

At MEND, we are committed to delivering your orders safely and efficiently across India. This Shipping Policy explains our shipping charges, Partial Cash on Delivery (COD) option, order processing times, estimated delivery timelines, shipment tracking, and delivery-related procedures.

Please review this policy before placing your order.

1. Shipping Charges

We offer free shipping on prepaid orders above ₹1,699 across India.

For prepaid orders below ₹1,699, a standard shipping fee of ₹49 will apply.

Shipping charges applicable to your order will be clearly displayed at checkout before you complete your purchase.

Partial Cash on Delivery (COD)

MEND offers a Partial COD payment option for eligible orders.

Under Partial COD:

  • The customer pays an initial amount online at the time of placing the order.
  • A ₹50 Partial COD fee applies to Partial COD orders.
  • The remaining order balance is payable at the time of delivery.
  • For orders below ₹1,699 where a ₹49 shipping charge applies, the initial online payment will generally be ₹99 (₹49 shipping charge + ₹50 Partial COD fee).
  • The exact amount payable online and the remaining amount payable at delivery will be clearly displayed at checkout before the order is placed.

Important: The Partial COD fee is an additional payment-processing/service charge and is non-refundable.

2. Order Processing

Orders are generally processed within 1–2 working days after the order is successfully placed.

Orders placed on Sundays or public holidays will be processed on the next working day.

Our regular shipping operations run from Monday to Saturday, excluding public holidays.

Once your order has been processed and handed over to our courier partner, you will receive a shipping confirmation with the available tracking details.

3. Estimated Delivery Time

Most orders are delivered within 3–10 working days after dispatch, depending on the delivery location.

Orders to remote or less-accessible areas may require approximately 7–12 working days after dispatch.

Delivery timelines are estimates and may vary depending on the destination, courier service availability, and other circumstances beyond MEND's direct control.

Delivery may take longer during:

  • Sale periods
  • Festivals and holidays
  • High-volume shopping periods
  • Adverse weather conditions
  • Natural disruptions
  • Regional restrictions
  • Courier partner delays
  • Transportation disruptions or strikes

If there is a significant delivery delay, MEND will make reasonable efforts to assist the customer and provide updates where possible.

4. Order Tracking

Once your order has been dispatched, tracking details will be shared through the contact information provided during checkout.

Tracking details may be sent through SMS, WhatsApp, or email, depending on the available communication channel.

Customers can use the tracking link provided in the shipping confirmation to check the status of their shipment through the applicable courier partner.

Please note that tracking information may take some time to become active after the shipment has been handed over to the courier.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact information during checkout.

This includes:

  • Full name
  • Complete delivery address
  • Correct PIN code
  • Active phone number
  • Any other information required for successful delivery

Incorrect or incomplete delivery information may result in delays or unsuccessful delivery.

If an order has already been dispatched, MEND may not be able to change the delivery address. Any address change will be subject to courier partner availability and operational limitations.

6. Delivery Issues

Customers should check their package when it is delivered.

If the package appears visibly damaged or tampered with, customers should report the issue to the delivery partner where possible and contact MEND customer support as soon as possible.

If you receive a damaged, defective, incorrect, or incomplete product, please contact MEND within 48 hours of delivery.

Please provide your order number along with clear photographs of the product and packaging. An unboxing video may also be requested, if available, to help us investigate the issue.

For information about returns, exchanges, and refunds relating to damaged, defective, incorrect, or incomplete products, please refer to our Refund, Return & Exchange Policy.

7. Non-Serviceable Locations

MEND delivers across India through our courier partners, subject to PIN code serviceability.

If your delivery PIN code is not serviceable, we may contact you to discuss an alternative delivery option.

Depending on the circumstances, you may be asked to provide an alternative serviceable address or use another delivery option offered by the courier partner.

If delivery cannot be completed because the destination is not serviceable, MEND may cancel the order and refund the eligible amount paid, subject to the applicable refund terms.

8. Delivery Delays

The delivery timelines stated in this policy are estimated delivery times and are not guaranteed delivery dates.

Delivery may be delayed due to circumstances such as:

  • Courier partner operational issues
  • Weather conditions
  • Public holidays
  • Regional restrictions
  • Natural disruptions
  • High order volumes
  • Transportation disruptions
  • Other circumstances beyond MEND's reasonable control

MEND will make reasonable efforts to assist customers in tracking delayed shipments and resolving delivery-related issues.

9. Order Cancellation

Orders can be cancelled before dispatch.

To request cancellation, please contact MEND customer support as soon as possible after placing your order.

Prepaid Orders

For an eligible cancellation made before dispatch, the amount paid will generally be refunded to the original payment method. Any applicable shipping charges paid at checkout will also be refunded for an eligible pre-dispatch cancellation.

Partial COD Orders

For an eligible cancellation of a Partial COD order before dispatch, the amount paid online will be refunded according to the applicable refund terms.

The ₹50 Partial COD fee is non-refundable.

Once an order has been dispatched, it cannot be cancelled through the normal cancellation process. After delivery, customers may request a return if the order is eligible under our Refund, Return & Exchange Policy.

Any return-related shipping charges will be handled according to the Refund, Return & Exchange Policy.

10. Returns, Exchanges and Refunds

MEND provides a 7-day return window for eligible products, subject to the conditions mentioned in our Refund, Return & Exchange Policy.

Store Returns and Exchanges

Eligible products can be returned or exchanged at participating MEND stores within the applicable return period.

Store returns and exchanges do not attract the ₹100 reverse shipping fee.

Online Returns and Exchanges

For eligible online returns or exchanges collected from the customer's delivery address, a ₹100 reverse shipping fee will apply.

This fee will be deducted from the eligible refund amount where applicable.

Partial COD Refunds

For an eligible return of a Partial COD order, the refundable amount will be processed after the returned product is received and inspected.

Since part of the order amount is collected at delivery, MEND will contact the customer after the return is approved to collect the customer's preferred refund details, such as eligible bank account or UPI details.

The eligible refund will then be transferred to the customer's preferred payment account.

The following charges are non-refundable:

  • Applicable shipping/delivery charges
  • ₹50 Partial COD fee
  • ₹100 reverse shipping fee applicable to eligible online return pickups

For complete information about return eligibility, exchanges and refunds, please refer to our Refund, Return & Exchange Policy.

11. Contact Us

For shipping-related questions, delivery assistance, Partial COD queries, or order tracking support, please contact:

MEND Customer Support

Email: support@mymend.com
WhatsApp / Phone: +91 82523 23232

Our support team typically responds within 24–48 working hours.

Please include your order number when contacting us so that we can assist you more efficiently.

12. Business Information

MONTZO LIFE FASHION AND RETAIL LLP

Registered Business Address:
LEVEL 15 CONCORDE TOWERS
UB CITY #24, VITTAL MALLYA ROAD
BENGALURU – 560001
India

Customer Support:
Email: support@mymend.com
WhatsApp / Phone: +91 82523 23232

Policy last updated: October 2026