FREQUENTLY
ASKED
QUESTIONS

Browse our collections, select your size and colour, and click “Add to Cart”. Proceed to checkout, enter your shipping details, and complete payment. You’ll receive an order confirmation after your order is placed.

Orders can be modified or cancelled within 12 hours of placement. Please contact us at support@mymend.com or reach out via WhatsApp as soon as possible. Once the order is dispatched, changes cannot be made.

Once your order is shipped, you’ll receive a tracking link via email and SMS. You can also track your order anytime through our Order Tracking page .

Yes. MEND delivers across India, covering major cities and towns through our delivery network.

Standard delivery typically takes 4–7 business days. Delivery times may vary depending on your location and delivery service availability.

Shipping charges and any applicable free-shipping threshold are displayed at checkout based on your order and delivery location.

Customers can request an online return within 7 days from the date of delivery. The item must be unused, unworn, in original condition, with tags attached and in its original packaging, along with proof of purchase.

Eligible products can also be returned at any MEND outlet at any time. Store returns and exchanges are completely free of charge.

Contact us at support@mymend.com with your order details. If your return request is approved, we will arrange a reverse pickup wherever the service is available.

For online pickup returns, a ₹100 reverse shipping fee will be deducted from the refund amount.

Returns made at MEND outlets are completely free of charge.

If reverse pickup is unavailable from our delivery partners, you may self-ship the product to our return address.

In such cases, the return courier charge paid by the customer will also be refunded after the returned product passes inspection and approval.

Once we receive and inspect your returned item, we will notify you regarding approval of the refund. Approved refunds are usually processed within 5–7 business days.

Banks and payment providers may require additional time to reflect the amount in your account.

Yes. Only size exchanges are allowed and are subject to stock availability. Exchange requests can be made within 7 days from the date of delivery.

Pickup-based exchanges may include a ₹100 shipping charge. Exchanges made at MEND outlets are completely free.

If pickup service is unavailable at your location, you may self-ship the product to our return address or visit your nearest MEND outlet for exchange assistance.

Please inspect your order immediately after delivery and contact us within 24 hours if the item is defective, damaged, or if you received the wrong product.

To process the claim, please share clear product images, packaging images and an unboxing video.

The following items are not eligible for return or exchange:

• Sale or discounted items
• Gift cards
• Customized or personalized products
• Personal care products
• Items marked as non-returnable on the product page

Each product page includes a detailed size guide. We recommend checking the measurements provided on the product page and comparing them with your own measurements before choosing your size.

Size exchanges are available within 7 days from the date of delivery, subject to stock availability. The item must meet the applicable return and exchange conditions.

MEND offers different silhouettes across its collections, from Semi Slim and Semi fits to Relaxed, Baggy and Super Baggy styles.

Visit our Fit Guide to understand the different MEND silhouettes.

MEND works with a range of fabrics selected for comfort, quality, breathability and everyday wear. Fabric composition varies by garment and is listed on the individual product page.

Care instructions vary by fabric and are provided on the garment label. We recommend following the care instructions specific to each garment to help maintain its quality and finish.

We accept supported online payment methods including major cards, UPI, net banking and other payment options displayed at checkout. Cash on Delivery may be available for eligible locations and orders.

For prepaid orders, approved refunds are processed to the original payment method after the returned product has been received, inspected and approved.

For Cash on Delivery orders, approved refunds are issued as MEND store credit.